Frequently Asked Questions

 

1.Is Guerniss a Foreign Brand ?

Guerniss is obviously a foreign brand. Following & applying French formulation all our products, packaging and contents are manufactured in Hongkong.

 

2.Where can I buy Guerniss Products ?

Guerniss products are available at mass market retailers, drugstores and supermarkets nationwide. We also sell our products online through our website,mobile app and social media platform directly.  

3. How do I buy Guerniss Products ?

You can place orders through www.guerniss.com  or call us on 09639303131 to place your order in a bit .

4.How can I create an account ?

You can create your account by clicking on the human symbol located in the top right corner of our home page.Then click on "Register Now" and fill in the obligatory information.Click on “Submit" then you will receive an OTP to verify your phone number, put this on the ‘enter otp’ option and finally click OTP Submit button. You are now ready to go.If you require assistance or further information, please contact our Customer Service.

 

5. Will people be allowed to try products ?

We are glad to have been able to resume our beauty services and product testers in all our outlets of Bangladesh in accordance with Government guidance. 

6.How can I return a product ?

For any reason if you are not completely happy with your Guerniss purchase, simply return the unused or unopened products and we will remit your account for the amount of the purchase.

7.How can I exchage a product ?

If your online order is not as expected, please Chat Live with messenger of Guerniss customer service or call us on hotline to enlist your return process. Please include your order number with all enquiries.

8.How do I contact about a product or Service concern ?

Our ultimate goal is to make all our customers satisfied with their purchase or service received . If there's something that you're not happy with, please call us on hotline so that we can try to put matters right as fast as possible.

9.I can’t place my order online, can I do it over the phone ?

Yes, Of course. Please speak to one of our representatives via hotline or chat live about the problem of ordering online.

10.I have received a faulty product-what should I do ?

If you received a damaged product, please retain the box, packaging and all contents, and contact us as soon as possible.

11.How do I know what products are right for me ?

To find the right Guerniss product and shade for you please visit www.guerniss.com and select the product category at the top of the page to choose your desired product or shade that matches your skin tone.In addition,our experts can assist you.

12.Is it safe to use my credit card ?

we understand how important the security is to you. When you order online with Guerniss.com, we use Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We have used government approved company named sslcommerz who uses encryption software. 

13. Do you accept international Orders ?

 Yes,We accept orders for delivery inBangladesh and also other parts of the world.

14. What if I don’t feel comfortable providing my information ?

You may submit your order via hotline at 096-3930-3131. Our Online Service Experts are available.

15. Can I Join as a partner or reseller ?

Yes,Obvoiusly. Feel free to contact us or send an email to [email protected] for details.

16.What do i Do if the order I received is incomplete or incorrect ?

Oh noContact us and we will fix your order as fast as possible.

17.I have a great idea for your company.Who can I contact ?

We appreciate any and all input! Please feel free to contact us at[email protected] .

18. Can I join as an artist or a Brand Promoter ?

Guerniss is growing fast! If you’re passionate about our brand and all things beauty, send us your resume at [email protected] .

19.How do I qualify for free shipping ?

Orders Tk.3000 or above are qualified for free shipping.

20.How can I become a Brand Ambassador for Guerniss ?

We're glad you asked! You can ask more details about becoming a Brand Ambassadorat [email protected] .

21. How can I obtain a Guerniss Gold Card membership ?

If you buy an amount of Tk.5000 or more from our online store , you will be eligible for our Gold Card Membership. You will receive 21% and 16% markdown on color cosmetics and  Skin care respectively with a free delivery in the city of Dhaka . Offer is valid only for online shopping .

 

22. Can’t find the answer you are looking for ?

If you have a beauty , product or service related query , we are always beside you to render assistance through our live chat or hotline calling option.